Need Help? We're Here.
Questions about your account, billing, uploads, workflows, or anything else? We're here to help.
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Contact Support
For the fastest help, send us a message through our Contact page and we'll get back to you as soon as possible.
Direct support for early customers.
We can help with:
Account Access
Login, password, account issues
Billing & Plans
Subscriptions, upgrades, cancellations
Upload & Storage
File uploads, storage questions, archive concerns
Product Help
Using features, workflows, best practices
Feedback & Requests
Ideas, feature requests, bug reports
Migration Questions
Moving from Dropbox, drives, or older workflows
Guides & Documentation
Step-by-step instructions for getting set up with Snowdrift.
Mac App Installation Guide
Download, install, and set up the Snowdrift desktop app on macOS.
Windows App Installation Guide
Download, install, and set up the Snowdrift desktop app on Windows.
Lightroom Classic Plugin Installation Guide
Install the plugin and send photos straight from Lightroom Classic to Snowdrift.
Early customers get direct access
As an early-stage company, many support requests are handled directly by the people building Snowdrift. That means faster answers, real listening, and product improvements shaped by customer feedback.
Response Times
We aim to respond quickly and thoughtfully to every message. For urgent billing or account issues, include as much detail as possible so we can help faster.